FREQUENTLY ANSWERED QUESTIONS
1) Why do I need anything more when I already have a software program (Triton Administrator, Techman, Idea Vio, etc.)?
These ship management computer programs are sold empty of data. Basic data such as inventories can be entered by anyone, but the operation and maintenance descriptions need to be compiled by an engineer and benefit greatly from the addition of diagrams, 3D illustrations, and enhanced photos. 3dYM products are incorporated into the ship's computer program or stand on their own as a complete package. The Manual consists primarily of newly created material as opposed to duplicated data. If requested, 3dYM can also compile the equipment list and planned maintenance schedule into your management program.
2) Can't my engineer enter all the necessary data into my management program?
In reality your engineer is too busy and probably lacks the experience to draw professional, technical illustrations. Producing a comprehensive manual is a full time job and requires additional skills.
3) Doesn't the builder already supply all the documentation?
Few yards supply more than original equipment manuals and as-designed awkward blueprints. My product, similar to a car Owner's Manual, is intended to cover this gap by describing whole, as-built systems, and their daily operation in a concise but thorough way.
To quote one engineer, "Hilarium's YachtManual has all the things that would take you years to find out right there at your finger tips. All the hidden plumbing, wire runs, junction boxes, ducting, just everything you need to know right there in a easy to understand format. I don't know how you put a value on something like this, I just know it was the singularly most important manual I had on the boat, period."
4) What do you mean by "whole systems"?
A system consists of purchased equipment, e.g., air handlers, compressors and pumps (with their original manuals), plus all the surrounding components needed for the air conditioning to work (plumbing, wiring, ducting, valves, etc.). 3dYM describes the system as a whole, how to operate, service, and trouble shoot it, and where to find each part.
Note: 3dYM does not see the need to duplicate existing manuals supplied by original equipment manufacturers or those occasionally provided by subcontractors.
5) Why should I need more documentation when my crew knows the boat so well?
For the inevitable times when the crew is away or changes. Comprehensive documentation and maintenance records are invaluable to new crew and owners and enhance the resale value of the vessel. It would be folly to purchase a second hand airplane or Ferrari without service records or user manual, the same applies to boats. Your crew's invaluable knowledge will be incorporated into the manual.
6) How long does it take to produce a manual?
I usually follow the course of a refit or a new-build. Once the data has been gathered, placards or maintenance logbooks can be supplied in about a week. Regarding complete operational manuals for large vessels, how long is a piece of string? Total time depends on the scope and depth of the manual and, if relevant, progress of the yard and amount of changes that occur. For newbuilds and refits, a preliminary version can usually be supplied for the vessel's departure with the final copy delivered a few months later (depending on vessel's complexity).
7) What do you mean by "gathering the data"?
The data that goes into the manual has to be collected from drawings and information supplied by the yard, subcontractors, and crew, verified by my own measurements and inspections (I usually spend weeks crawling around bilges). Accessibility of systems, cooperation of yard, and accuracy of supplied drawings greatly affect the time this takes. I always verify that I use "as built" data.
8) My boat is in commission, can you still make a manual?
Yes, provided I have full access to all parts of the vessel and any existing drawings. Likely there will be hidden areas that cannot be covered as accurately as while the boat was being built or refitted.
9) How much does it cost?
Quality is a good investment, and a 3dYM manual pays for itself through the years, by improving operations, and by reducing down-time and repair costs.
3dYM charges for time and materials (plus travel and accommodation at cost), working efficiently and honestly. No two projects are alike and total time spent will depend on the above mentioned factors (# 6, 7, 8). If necessary a top limit can be set.
10) How do we proceed?
First it is important to define the scope and detail of the manual by filling out an itemized work-order. This questionnaire specifies systems to be included and sets a schedule.
© Leo Lindstrand. All rights reserved.